Terms and Conditions

Terms of use

Here you will find all the useful information about the operation of our online store.

The SEGRETO store wishes you to know in a direct, simple and clear way the terms of use of our online store. Respect for your Personal Data is above all our moral obligation and not only legal and is in full compliance with the requirements of the General Regulation of Personal Data Protection, known as GDPR and Greek and European legislation.

Terms and conditions of Use

General The Terms and Conditions of Use of this website SEGRETO and the Privacy Policy of its users describe:

  1. The process of collecting the personal data of the users of the website / customers of the SEGRETO online store
  2. The use of this data by SEGRETO and the terms of use of this website.

A user of our website is considered anyone who visits it in order to purchase a product – products available in it, ie in the online store SEGRETO, as well as the one who browses the website as a visitor.

Customers of the SEGRETO online store, are characterized those who proceed to register in order to complete an order and proceed to purchase, as well as those who proceed to order without registration, ie as “visitors”. Procedurally, those who proceed with registration, register as Customers through the option “New User Registration” and / or “New Customer” of the main website of the website and / or through the process of “Account Creation” and their respective acceptance from our online store SEGRETO .

The customer who has registered according to the above, using the unique combination of Customer Identification (username) and Customer Code (password) that he has chosen and declared, has the following possibilities:

  • To see the contents of his shopping cart (“My Cart”). The Cart displays the products that the customer has chosen to order. The Customer can place orders for products, the review or change of which (deletion of items, change of quantities) is possible at any time until the completion of the order.
  • To complete his order and pay by choosing one of the payment options provided by the online store.
  • To see after the completion of the order the course of its execution and its contents.
  • To see his old orders.
  • To modify the Customer Details of his Account.

The customer, as well as the user of our website, from the moment he chooses to use the services of the SEGRETO online store, unconditionally and fully accepts these Terms of Use and the Privacy Policy.

In order to be consistent with the daily developments of technology and to continuously upgrade the services provided by us, the SEGRETO online store reserves the right to unilaterally modify these Terms of Use, with the sole obligation to publish them on the relevant site of its website and without prior notice to customers. of. Our choice is related exclusively to the fact of the immediacy in the adoption of improvement practices of the services of the SEGRETO online store.

Offers running the same period and related to the same products may not be combined (with a few exceptions to be noted). In addition, we would like to clarify that the offers are valid until stocks are exhausted.

Customer Obligations

The Customer of the SEGRETO online store is obliged to:

  • Do not use the website of the online store to carry out acts, which may result in criminal proceedings or the initiation of any civil or administrative proceedings against SEGRETO, for acts, which are indicatively but not exclusively described in the Penal Code, in Special Criminal Laws, in the Telecommunications Legislation, in the Legislation for the protection of Personal Data as well as in the relevant provisions or instructions of the European Union or the National Telecommunications Commission, the Personal Data Protection Authority and any other Public or Administrative Authority and Service.
  • Do not violate any form of Copyright of third parties.
  • To strictly comply with the applicable terms of use of the SEGRETO online store as well as the applicable regulations for the protection of personal data of its subscribers and / or visitors of its websites.
  • To provide complete and true personal information during the process of registering as a customer.
  • To update his personal registration details, so that they correspond at all times to his true personal details. In case of inaccuracy of the Customer’s registration information, the SEGRETO online store has the right to deactivate the customer’s account immediately by informing him.
  • To keep secrets and not to reveal to third parties his unique identifier and password (username, password) in the services of SEGRETO. It is also obliged to IMMEDIATELY inform the SEGRETO online store via email to the email address info@segreto.com.gr, for any unauthorized use of its code and password. The online store does not bear any responsibility for unauthorized use of the password and the identification name of its customers, if it has not been previously informed about it.
  • Confirm that he has logged out of his personal account at the end of each session.
  • To provide correct and true Payment and Delivery Information for the orders placed by the online store.

According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic consumer dispute resolution with the Alternative Dispute Resolution (ADR) procedure is now provided throughout the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single pan-union platform for electronic dispute resolution (platform ADR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage. You can also contact the European Consumer Center of Greece, at +30 2106460284, +30 2106460784 or by email at info@eccgreece.gr.

Products and information Responsibility of SEGRETO

The SEGRETO online store:

  • does not bear any responsibility for any damage caused to the Customer by the exchange of information while using the services of the online store resulting from loss or delay in receiving or not receiving or altering data.
  • is not required to install the products of the online store.
  • is not responsible for any information relating to product advertisements. The material, content and claims of the advertisements are the intellectual property and responsibility of the companies that advertise their products. We make no representations or warranties, written or implied, as to the accuracy and correctness of the information provided by our website. We disclaim any warranty, express or implied, direct or indirect, including implied warranties of merchantability or fitness for a particular purpose.
  • For all electrical products, the proof is the guarantee of each product (each company has a different warranty time). In case of improper operation or any fault SEGRETO is not responsible and the consumer addresses the company directly.

Secure Transactions

All card payments are processed through Alpha Bank’s “Alpha e-Commerce” electronic payment platform and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.

All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

Returns - Product Changes

You have the right to return all or part of the order within 14 calendar days from the date you received it.

It is necessary to include the return form in the return package. This special return form was in the original package you received.

In case you no longer have this form, you can download it here.

Business data

  • Name: PANAGIOTIS TSIGRIS & CO OE- SEGRETO
  • Tax Identification Number: EL082389799
  • Tax Office: Aigio
  • Headquarters: Mitropoleos, 25100, Aigio
  • GEMI number: 36272116000